Geospatial Technical Product Specialist

Position Overview:

This is an entry-level to mid-level a “multi-role” position involving a dynamic mix of technical customer support, product testing, documentation and general research efforts around our industry-leading LineVision geospatial video software suite and geoDVR GPS video/audio recording systems.

The ideal candidate will have an enthusiastic curiosity for all things computers and new technologies, with a particular interest in understanding video and mapping systems. Most of all you must possess a desire to learn and grow with Remote GeoSystems. Our fast-moving small company culture fosters intellectual curiosity and individual responsibility in a highly-collaborative and rewarding team environment.

Ideally, the selected candidate for this position will become a valued internal/external domain expert in Remote GeoSystems-developed software and hardware solutions as well as complementary 3rd-party software, hardware, cameras, and other sensors with which we integrate. Additionally, this position is an opportunity to advance within the company and to take on additional technical and/or product responsibilities and roles as appropriate in the future.

Position Requirements:

  • Candidates will ideally have an undergraduate degree or an associates degree (with job experience) in a technical discipline with strong emphasis in computers, software, GIS, engineering, mathematical or other technical subject matter. We will also consider applicants who have successfully completed a reputable and relevant technology “bootcamp” program and those with related on-the-job technical QA or IT/software support-related experience in lieu of a technical education.
  • Previous experience in a technical support position or other computer/technology-related job experience.
  • Interest, experience, and/or some classwork in software development or professional video/photo equipment usage and editing software preferred but not required.
  • Solid administrative experience with Windows operating systems. Experience and interest in building custom Windows PC systems.
  • Experience working with ESRI ArcGIS or other GIS software a plus but not required.
  • Experience working with WordPress web content management systems and plug-ins a plus but not required. Familiarity with relational database technology such as SQL Server.
  • Good writing and “information organization” skills with the ability to convey technical information to non-technical audiences.
  • Applicants must be authorized to work in the US – Sorry we cannot sponsor visas at this time.
  • Valid driver’s license.

Position Duties & Responsibilities:

  • Troubleshoot technical product issues from external customers as well as internal team members. Participate in product and special-interest user forums offering support and suggestions around using Remote GeoSystems products for existing users and prospective customers.
  • Work with product and/or project managers and software engineers to develop and document “manual” procedures for testing new functionality, regressions, acceptance and performance requirements involving Remote GeoSystems geospatial software/hardware products.
  • Report, track and help determine priorities for bugs and enhancements.
  • Keep software/hardware documentation updated using appropriate online/offline documentation tools and procedures.
  • Support technical sales efforts such as researching and suggesting integrated and custom solutions for various client project requirements.
  • Assist with technical marketing efforts such as maintaining electronic assets and communications such as websites, blogs and social media up-to-date.

This is a local in-office position based in Fort Collins, Colorado, USA. No relocation assistance is provided. Please note: We are not using recruiters at this time!